Helpdesk Support - Travel Systems

Employment Type:
Ecommerce & IT, Call Centre & Customer Service
North West
£25,000 to £28,000 per annum
Salary Description:
Bonus and Benefits
Start Date:
MBM Travel Executives
Job Ref:

Helpdesk Support – Travel Specialist

Our client, an established, international travel-tech business is seeking a Helpdesk Support Expert who can join their team. This position is situated within their team of Systems experts, serving as the interface between their client-facing brands and their development company. You will be responsible for coordinating bug fixes, test plans, system releases and ensuring the smooth operation of their customised travel systems and partner integrations.

The primary emphasis of this position is to operate within a Helpdesk (Software Support) environment, delivering high-quality service to their airline and travel trade customers, as well as collaborating with internal teams within the business.

Key Responsibilities:

· You will provide comprehensive Helpdesk Support and establish expertise as a subject matter authority on both internal systems and GDS systems.

· Execute meticulous QA testing to deliver high-quality system updates and enhancements.

· Ensure the optimal functioning of their products, applications and systems.

· Investigate customer queries during their utilisation of their systems.

· Address technical queries and issues, including working with XML and JSON files.

· Investigate fare and pricing-related queries.

· Contribute to User Acceptance Testing (UAT) for new functionality, fixes and version upgrades.

· Provide support and gain recognition as a subject matter expert on designated products and systems.

We think you’ll be a great if you:

· As Helpdesk Support you are a committed, enthusiastic and supportive team member.

· Familiarity with net airline fares and rules (desirable, with training provided if necessary).

· Comfortable reading XML requests and responses (desirable, with training provided if necessary).

· Possess knowledge of Outlook, Excel and Word.

· Align with the company’s goals and consistently strive achieve them.

· Timely acknowledgement of correspondence within established standards.

· Collaborate with other departments to ensure business continuity and uphold minimum performance standards.

· Strive for continuous improvement in the quality of information relevant to the business, focusing on presentation, accuracy and coverage.

· Prioritise effectively and manage time efficiently.

What they offer:

· Annual company bonus, supplementing your salary.

· 33 days annual leave (including bank holidays).

· Hybrid working option, 3 days in the office.

· 5% matched company pension contribution.

· Modern office equipped with an on-site gym and bar, offering a complimentary drink every Friday!

· Internal training academy dedicated to fostering your learning and personal development.

· Additional company benefits designed to enhance your wellbeing and overall happiness.

There’s lots of scope for development within this large travel company plus lots of benefits and have a fabulous working culture with office worldwide. If you are interested in hearing more, then please apply now or email Maika on

Contact Details:
MBM Travel Executives
Tel: 07958191955
Contact: Marie Moore

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