API Technical Account Manager
Location: Eastern Europe (Poland OR Romania OR Slovakia OR Ukraine)
About the Company:
Our client is a reputable and rapidly growing global leader in the travel technology sector. It specialises in providing end-to-end solutions for the B2B market.
Key Responsibilities:
Performance & Product Strategy: Measure key customer and site performance to develop clear product and technical strategies to increase business volumes.
API & Integration Management: Maximise product distribution from a technical standpoint, and coordinate closely with clients and the onboarding team during integration. Monitor clients' API performance on a day-to-day basis.
Technical Expertise: Provide technical guidance during the integration of products and services, collaborating with subject matter experts when necessary to resolve complex issues.
Cross-functional Collaboration: Work closely with Sales, Product, Support, and API Development teams to troubleshoot and resolve post-go-live technical issues.
Client Engagement & Issue Resolution: Act as the primary contact for clients and tech teams in your region regarding API-related queries, while also handling any commercial or technical concerns impacting sales.
Reporting & Communication: Identify priority issues and report to HQ for resolution, ensuring that any potential risks are addressed and mitigated in a timely manner.
API Technical Account Manager Skills Required:
At least 3 years of experience in a client-facing technical role in the Travel Sector
Solid knowledge of technologies such as REST APIs, XML, JSON, and related tools.
Experience working with databases and SQL.
Strong problem-solving skills with the ability to think creatively and address complex technical challenges.
Excellent communication skills, with the ability to simplify and explain technical issues to diverse audiences.
If you are a proactive, technically proficient individual with a passion for the travel industry, solving challenges, and delivering exceptional service, this could be the role for you. This is an exciting opportunity to join an innovative and growing company at the forefront of travel technology.
